Terms of service

Terms of Use — Recomtiek

This personal data protection policy aims to establish a relationship of trust between you and our services in order to provide you with a positive and fully transparent experience.

Through this policy, we can take your needs into account and meet your expectations.

In respect of your trust, Recomtiek guarantees as a fundamental principle the protection of your personal data and the confidentiality of its customers (hereinafter referred to as “your Data”).

For full transparency and to ensure the secure use of our Recomtiek website, in all its versions and connected applications (hereinafter the “Site”), we provide information regarding the processing of personal data so that our services always comply with your rights.

We therefore ensure the security, confidentiality, and protection of your privacy and personal data across all our platforms.

We take all necessary measures to protect your data from disclosure, loss, or alteration. Data is stored only for the time necessary for the purposes of management and processing. You may access and modify your data at any time, as it will be available in your personal area on the Site.

For this purpose, we undertake to comply with applicable regulations regarding personal data protection, in particular the General Data Protection Regulation (GDPR).

WHO ARE YOU?

When we use the term “you” in this policy, we refer to you as:

a Recomtiek customer who has placed an order;
a user who has created a customer account without placing an order;
a visitor browsing the website without creating an account or placing an order.
FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1 When do we collect your personal data?

Your personal data may be collected when:

you browse the Recomtiek website (cookies);
you create a customer account;
you place an order;
you agree to receive newsletters (email or SMS).

The data is used to improve navigation, personalize the user experience, manage orders, prevent fraud, process refunds, and manage customer reviews.

3.2 Website Navigation

To allow you to browse the Site, we process your data based on your consent.

3.3 Order Processing

Your data is used for:

order and delivery management;
customer relations and after-sales service;
marketing management and commercial prospecting;
fraud prevention and payment management.

The legal basis may be contract performance, legal obligation, or consent/legitimate interest, depending on the case.

3.4 Installment Payments

For certain orders, data may be processed to offer installment payment options. The legal basis is contract execution; the processing of banking data takes place with your consent.

3.4.1 Klarna

To offer payment options through Klarna, certain personal data (contact information and order details) may be transmitted to Klarna, which will process it according to its own privacy policy.

3.5 Customer Reviews

Data may be used to allow you to leave reviews and to publish them, based on your consent or our legitimate interest.

3.6 Payment Recovery and Fraud Prevention

Data is used to ensure payment security and recover outstanding amounts, based on contract execution and our legitimate interest.

3.7 Advertising Management

Data may be used for advertising activities, statistics, promotional campaigns, and contest management, based on consent or Recomtiek legitimate interest.

WHERE IS YOUR DATA TRANSMITTED?

Data is accessible to Recomtiek internal services and may be transmitted to external providers (payments, logistics, customer service, IT, reviews) exclusively for the purposes mentioned above.

DATA RETENTION
Prospects: up to 3 years from the last contact
Customers and orders: 5 years in active archives + 5 years in intermediate archives
Bank data: for the validity period of the card (plus one day)
Cookies: according to the cookie section
EXERCISING YOUR RIGHTS

You have the right to:

access, modify, correct, or delete your data;
restrict or object to processing;
request data portability;
withdraw your consent at any time;
file a complaint with the relevant supervisory authority.

To exercise your rights, contact Recomtiek at recomtiek@gmail.com
.
You will receive a response within a maximum of 30 days.

COOKIES

The Site uses essential, analytical, personalization, and advertising cookies, either first-party or third-party.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may limit access to some features of the site.

TRANSFERS OUTSIDE THE EUROPEAN UNION

In some cases, data may be transferred to countries outside the EU. In such situations, we adopt appropriate safeguards (such as standard contractual clauses) to ensure a level of protection compliant with European regulations.

SECURITY MEASURES

We adopt technical and organizational measures appropriate to the risks, in accordance with industry standards, including PCI-DSS compliance for payment security.

PROFILING AND AUTOMATED DECISION-MAKING

Certain automated processing (e.g., risk assessment for installment payments) may be necessary for contract execution. You may request human intervention and contest an automated decision.

POLICY UPDATES

This policy may be updated periodically to ensure regulatory compliance, at least every 3 years or whenever necessary.

Company Name: RECOMTIEK LIMITED

Registration: 80132104

Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG